So far we're having great fun...

[msfledermaus]

...We're having the best time ever trashing the Customer Service (er, we mean servant..)Performance Goals we're being force-fed recently. In fact, we've been laughing for hours so far...

Not that I don't see the use of decent customer service survivial skills and whatnot, but sheesh, the stuff they gave us is just embarrasingly condescending and unworkable. One beef I've always had with this sort of thing is that it encourages ironic and untruthful interactions with people, who honestly deserve better than an insincere smile and overly agressive "help" that would scare the average low-key Minnesotan into screaming fits... (Hey, that's what it does to me, anyway. When I see a stranger smiling really widely at me and being much more friendly than the circumstances warrant, I always back away in alarm. Don't you?)

Gail is busily altering the goals sheet...putting in her own. She is the evil, evil wind beneath my wings...

Comments

[redthread.livejournal.com]

Oh, I hate customer service training with a passion.

When you're done with all of it, maybe you can pass around some of these lovely posters to keep people on track.

heh. I'm evil, yes, I am.

[redthread.livejournal.com]

Oooooo, especially THIS ONE!!!

[roadskoller.livejournal.com]

I once worked in the book department at a sort of upscale department store. (I once met John Astin there)
I actually had someone tell me that I should greet customers as they come in and ask,"May I direct you to the book you're looking for?"
I told them that most people in book stores like to browse and not be bothered and was given that "plastic condesending smile".
I know what you mean.